If your job involves delivering and organising excellent customer service you will find this course allows you to develop and enhance this service.
If your job involves delivering and organising excellent customer service you will find this course allows you to develop and enhance this service. However good the service provided, some of your customers will experience problems and you will spot and solve other problems before your customers even know about them. This course is about the part of your job that involves solving immediate customer service problems. It is also about changing systems to avoid repeated customer service problems. This one-day webinar covers the behaviours, processes and approaches that are most effective when handling customer service problems. Remember that customers include everyone you provide a service to - they may be external to your organisation or they may be internal customers. Remember that some customers judge the quality of your customer service by the way that you solve customer service problems. You can impress customers and build customer loyalty by sorting out those problems efficiently and effectively. Sometimes a customer service problem presents an opportunity to impress a customer in a way that would not have been possible if everything had gone smoothly. The content of the course covers the required knowledge and understanding to achieve the SQA vocational unit Monitor and Solve Customer Service Problems.
This course is delivered over a one day webinar which will provide the tools and knowledge to apply in your workplace.
Following the course there is an option to continue to full assessment of the SQA unit and achieve certification for this.
To apply for this course with ITA (Individual Training Account) Funding please see the below eligibility criteria:
- Aged 16 or over
- Not in education or involved in any other SDS funded programme
- Unemployed and looking to get back into work
- Employed, earning less than £22,000 per year and looking to progress in or change your job
- Resident in Scotland
Apply to join the course with funding
Training Matters provide quality training, focussing on the development of the individual. By enabling them to achieve their own potential, we help companies, in turn, meet their objectives.
Training Matters are an accredited centre for SQA and ILM qualifications, covering Management, Procurement, Hospitality, Learning & Development and Digital Marketing.
Hillington Innovation Centre
1 Ainslie Road